ccc

1.10

version


REQUESTS

  • „Create case” functionality for analysed request is now enhanced with quick action called „Quick Resolve”, which enables automatic resolve of a case by giving the resolution, usable when question/problem of a customer can be resolved during work on the request and immediately and not following the steps sequence in the case

  • „Create case” functionality for analysed request is now enhanced with quick action called „Skip Setup”, which enables user to jump over case creation wizard to first task which he is capable of doing (if the logged user has sufficient skills)

  • Request locking mechanism is now enhanced:

  • Request locking is also done for requests in progres

  • Supervisor can also unlock a request

  • Done requests are not locked anymore

  • New filter „Lock” with options to show locked/unlocked/all requests on Open Requests Dashboard, „To Do” tab

  • Bulk operations skip locked requests

  • requests in status Open can be now unassigned/assigned to employees

  • „To Do” tab in Open Requests Dashboard displays unassigned and assigned requests

  • „To Do” tab in Open Requests Dashboard contains new filter „Assigned to”

  • Bulk operation „Assign to” added to request lists

  • „In Progress” tab in Open Requests Dashboard is now called „My requests” and displays requests assigned to me in status Open and In progress

  • „My requests” tab in Open Requests Dashboard contains new filter „Status”


VOIP INTEGRATION (STARFACE INTEGRATION REQUIRED)

  • System identifies calling numer by matching it with contact book data

  • System gives possibility to answer incoming call from VoIP phone

  • System gives a possibility to register customer topics as requests during active incoming call

  • System gives a possibility to display customer information during active incoming call


ORDERS

  • Add product to cart modal is now wider (uses full screen width)


ANALYTICS/REPORTING

  • System gives a possibilty to download report results as a spreadsheet file


USABILITY

  • Modal windows are now enhanced: Back and Save buttons are always visible, windows use available screen width (responsive design)

  • Image cropping functionality is now enabled for Contact logo and employee avatar

  • New font is now used for better readability

  • Reminders and Notifications dropdown in the header is now enhanced with new styling for unread and read items

  • Spanish language is enabled

  • German translations are improved

back