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17.10

version

CASES

  • Ability to add activity without definition (from the scratch) while editing case workflow has been added. It’s useful when modifying workflow in a way that hasn’t been predicted with definitions before.

  • Ability to edit/schedule activities when editing workflow has been added.

  • Cloning cases – new option to copy a case with a possibility to adapt workflow has been added. Useful when there is a need to solve a request with more problems stated in the content, by running more than one case.

  • Merging several cases into one – option for escalated or oldest case to become a “root” for requests from all merged cases. Other cases are cancelled as they are no longer necessary.


ACTIVITIES

  • Creating a new activity straight from VoIP popup message.


STREAM

  • Information about successful outbound VoIP call is visible in stream.


AUTHENTICATION AND PERMISSIONS

  • Possibility to reset password to CREAM. User may receive an email with a link redirecting to a CREAM page where he can provide new password.

  • Permission matrix now shows and allows to manage only permissions which are allowed by license.


NOTIFICATION AND REMINDERS

  • Popup list of notifications shows 10 newest items (all not viewed notifications – may be more than 10) now. Notification older than 30 days are automatically deleted.

  • Refresh of reminders design, easier access to list of all reminders.


EMAILS

  • Possibility to answer to a sender without registering him in contact book. Useful for resolving easy question-answer problems. Also reducing the growth of contact book.


MOBILE

  • OAuth 2 standard of authorization in mobile Applications (Android Assistant, iOS Assistant)


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