Ability to add activity without definition (from the scratch) while editing case workflow has been added. It’s useful when modifying workflow in a way that hasn’t been predicted with definitions before.
Ability to edit/schedule activities when editing workflow has been added.
Cloning cases – new option to copy a case with a possibility to adapt workflow has been added. Useful when there is a need to solve a request with more problems stated in the content, by running more than one case.
Merging several cases into one – option for escalated or oldest case to become a “root” for requests from all merged cases. Other cases are cancelled as they are no longer necessary.
Creating a new activity straight from VoIP popup message.
Information about successful outbound VoIP call is visible in stream.
Possibility to reset password to CREAM. User may receive an email with a link redirecting to a CREAM page where he can provide new password.
Permission matrix now shows and allows to manage only permissions which are allowed by license.
Popup list of notifications shows 10 newest items (all not viewed notifications – may be more than 10) now. Notification older than 30 days are automatically deleted.
Refresh of reminders design, easier access to list of all reminders.
Possibility to answer to a sender without registering him in contact book. Useful for resolving easy question-answer problems. Also reducing the growth of contact book.
OAuth 2 standard of authorization in mobile Applications (Android Assistant, iOS Assistant)