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17.2

version

ACTION STREAM

  • History tab has been significantly improved for better readability and information emphasis

    • Smaller header of received emails (similar to outgoing communication)

    • Received email content uses less space

    • Long comments collapsible

    • Long detail fields collapsible

    • Status change action compacted

    • Less empty space and border frame


CASES

  • Case View has been enhanced with removing empty sections (traits, attachments) and tabs (workflow, related), if there is no data


CONTACT BOOK

  • Contact View has been enhanced with a possibility to configure custom details section, usable in deployments, where standard details section is not efficient


CALENDAR

  • Filtering enhanced: filters displayed without possibility to remove, „Clear” button replaced with new „Set defaults” button, more user friendly filter value selection


CAMPAIGNS

  • Selection of case definition during campaign creation results now with automatic assignment of traits from case definition to campaign

    Case statistics in Campaign View is now enhanced with quantity of case for statuses: Escalated, Returned, Reopened


REQUESTS

  • Permission model is now enhanced to enable definition of employee roles, which allows to only read requests and manage requests separately


PRODUCTS

  • Product selection modal is now enhanced with information about quantity in the package


MAILBOXES

  • New option added to select and perform action on message after reading from mailbox: leave unchanged, mark as read, delete


USABILITY/DESIGN

  • New navigation inside modules: header contains an option to switch between dashboard and list of all items, additionally enhanced with listing of 5 recently visited items (memorized individually for each user separately)

    Custom columns with traits have now possibility to be rendered as icons (eg. Communication channels: phone, email etc.), what improves readability. Definition of each column should be prepared for each installation separately)


PERFORMANCE

  • Less memory consumption in web browser

    Improved login exception messages in case of LDAP connectivity or license problems


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