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17.3

version

ACTION STREAM

  • New filtering in “History” tabs. Selection is now memorized individually for employee. New options what to show in History:

    • All

    • Case centric only

    • Communication only

    • Comments only

    • Status changes only


REQUESTS

  • Request rules have been enhanced with traits assignment method selection – if the “Override” option is selected, traits will be replaced with new values, in “Merge” option the actual traits will be merged together with new values.


CONTACT BOOK

  • Contact View has been redesigned with more intuitive sections “Employee” and “Customer” for better readability.


CALENDAR

  • System memorizes selected time period and restores it back while redirecting back to calendar view

  • System now presents week numbers


PRODUCTS

  • Currency filters in lists are now unified


SEARCH

  • New option to search for cases/activities etc. by comments is now added to global search


DASHBOARDS/WIDGETS

  • Widget gallery will now show allowed widgets, employee’s effective permissions are checked


USABILITY/DESIGN

  • Bulk changes flow is now enhanced. Item selection (activities/requests/cases/products) is now possible directly in the original list, what made possible to remove extra selection step and limit number of clicks. By default all list items are selected (if nothing specific is checked). System displays number of selected items while selecting specific bulk change.

  • List headers, where column width change is possible, are now displaying special marker on mouse over, which indicates the draggind border between colums

  • List headers, where sorting is possible, are now highlighted on mouse over

  • Possibility to navigate with keyboard between modal buttons is now added

  • Filters in lists have now maximal width set. If filter value is longer, it will be cropped

  • All warnings/information blocks have now more contrast for better readability


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