ccc

18.8

version

ACTIVITIES

  • Attaching existing activity to case has been added. Action can be done either from activity view or workflow edition in case. The first way will attach activity in end of case workflow, while second one gives opportunity to drag’n’drop activity into one of the open steps.

  • Activities can now be resolved directly from case workflow view. This feature is very useful when workflow in case is treated as a check list – quick resolve like a check mark.

  • Communication channel and direction has been added to activity definitions – every communication created from definition will now be filled with appropriate data.


REQUESTS

  • New action to request rules: attach to case has been added. Action is fired only if proper case has been identified – this is done by checking metadata in email/request that is a reply from email sent from the system. To enable the action, new condition: email data match case must be selected. Functionality is used for gathering email conversation (questions and answers) with a customer while working on a specific case.


DOCUMENT REPOSITORY

  • Ability to delete all file attachments from the list with single click has been added.


TIME ACCOUNTING

  • Time accounting of case has been enhanced: new column with assigned to employee, more configuration options of time calculation, enhanced naming and settings of enabled selection of list columns.


USER EXPERIENCE

  • New pulse logo displayed during application loading.


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