WHAT’S NEW?

Discover new features in CREAM

version

18.10

Ability to save selected filters in lists “All” has been added

Sales module is no longer available

Spanish, Portuguese and French are no longer supported

Filters Sales Language

version

18.9

Ability to clone activities

Placeholders in case definitions

Activities Case definitions

version

18.8

Added new action to request rules: attach to case.

Attaching existing activity to case has been added.

Request rules Activities

version

18.7

Optimized main menu

Unified lists

Navigation bar Lists

version

18.6

New view on Calendar widget added

Join as a participant to case or activity is now easier

Dashboard tab is now hidden when not necessary

Calendar Participant Dashboard

version

18.5

System will hide popup notifications when phone handling has started

Recognizing call from lead customers

CREAM Account Portal

Phone Integration Account Portal

version

18.4

Time accounting in Cases and time reporting in Activities

Time work report

Time accounting Reporting

version

18.3

Document repository – versioning and metadata of file attachments

Documents

version

18.2

Description of contact is present as read-only section on mobile devices

List of cases is available in CREAM Assistant

Permissions report export to CSV

Mobile devices Permissions

version

18.1

Ability to quick resolve a communication on mobile devices

Widgets can be described with traits

Communications Widgets

version

17.12

New tab in Contact Book – Supported

Orders are now visible in case view in Related tab and related cases are visible in order view

Ability to configure Order rules has been added

Contact Book Cases/Orders Order rules

version

17.11

Ability to define Case Dashboard by definition

Merging several contacts into one

Cases Merging contacts

version

17.10

Workflow planning

Merging several cases into one

Cases Merging cases

version

17.9

Identifying conflicts in activities

Simplified permissions for sales module

Activities Sales

version

17.8

Redesigned stream

Enhanced user interface – modern looking

Stream Interface

version

17.7

Subscription of campaign reports

Defining of public and private activities

Campaigns Activities

version

17.6

Ability to activate/deactivate products has been added

E-mail auto-responses have been added in request rules

Products Request rules

version

17.5

More covenient campaign use (optimizing adding customers to the target list, way of publication and “potential customers” service)

Defining series activity

Campaigns Activities

version

17.4

We enhanced email notifications

We added import data mechanism

Improved stability and usability

Email notifications Import data

version

17.3

Override or Merge traits in Request rules

Upgrading filters in History tab in Cases

Removed an extra step in Bulk changes

Request rules Cases Bulk changes

version

17.2

Changes to increase readability and focus on important data

View of a single case has been supplemented by hiding the section does not contain data

Optimised design of the stream of information

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version

17.1

The development of the case-centric concept

Graphic highlight of the most important case – improve the prioritization

Easier work by the keyboard shortcuts

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new numbering of

versions

We continuously extend and improve our system.
One of the changes is a new numbering of next versions.
How will the version numbers change?
What does the new numbering mean?
Check it!

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version

1.16

Possibility to create case automatically from request (based on request rules action) has been added

New capability to define custom actions in the case has been added

Possibility to lock case while starting work has been added

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version

1.15

Case/Activity flow enhancement by adding new statuses and transitions

Enriching Case View with better customer context information

Send E-Mail functionality is now enhanced with a possibility do use content templates

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version

1.14

We enhanced the Calendar

We enhanced filter options

We created a new tab History to show information on new and changed actions

version

1.13

Collect more detailed information about requests, activities and cases.

Improving service mailboxes

Improve performance, stability and usability.

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version

1.12

Improved way of new version installation

The installation is done without technical break (zero downtime)

This update also raises the performance and stability of the system

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wersja

1.11

New feature allowing user to prepare production

Manual request creation is now enhanced with a possibility to assign employee before request is created

Performance significantly improved for data sync with mobile devices

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version

1.10

„Create case” functionality for analysed request is now enhanced with quick action called „Quick Resolve”

New filter „Lock” with options to show locked/unlocked/all requests

Voip Integration (Starface Integration Required)

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version

1.09

Customers’ requests are automatically analyzed by the system

The sequence in which the requests goes to the system depends on their validity

The preview of employee’s profile allows managers to check which tasks and cases of their subordinates

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version

1.08

The main changes include the enlargement of users’ rights functionality.

The scope of rights has been fully adjusted to the competence of employees and performed duties.

Managers can see and edit Activities both their own and those assigned to their subordinates.

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version

1.07

The possibility of setting up individual Dashboard

The expanded filtering functionality on the lists

Filtering is now always visible on the action bar and remembers individual user settings

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version

1.06

Ability to start „Campaign“ with target list built from contact book directly

Extended permissions for products

Employees list offers now bulk operation on mass assigning traits

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